Return & refund policy

At Hojicha Wholesale, we take pride in the quality and freshness of our products. To ensure the safety of our supply chain and maintain strict food safety standards, all sales are final.

Due to the consumable nature of our goods, we do not accept returns, exchanges, or issue refunds once an order has been paid.

The only exception is an order we cancel ourselves after payment: you then receive a full refund, as set out in our Terms and Conditions.

Damaged Goods & Transit Issues

In the rare event that your order arrives damaged or tampered with during transit, you must file a claim directly with the transport company responsible for delivery. Hojicha Wholesale is not liable for damages caused by the carrier after the order has left our facility.