Terms and Conditions Last updated: 25 July 2026

Welcome to hojichawholesale.eu (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website and any orders you place with us. By accessing or using our website, or by placing an order, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or place an order.

1. Acceptance of Terms

By accessing and using hojichawholesale.eu, and by placing any order, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.

2. Use of the Website

Our website is intended to provide information about our products. You may use the website for personal, informational, or business purposes in accordance with these Terms.

3. Customer Selection and Order Acceptance

We reserve the right to decide with whom we do business. This includes the ability to decline orders or to discontinue working with a customer, at our discretion and without being required to give a reason.

4. Payment Terms

Full payment (100 % of the total order amount, including any applicable taxes, shipping, and other charges) is required before we process or ship an order. Goods will only be shipped once payment has been received and confirmed. Partial payment or payment after shipment is not accepted unless we have agreed otherwise in writing.

5. Order Cancellation by Us

We may cancel an order at any time, including after payment has been received, for reasons such as stock availability, pricing errors, operational issues, or our decision not to proceed with a particular order.

If we cancel an order after payment has been made, we will issue a full refund of the amount paid. Beyond the refund, we will have no further liability in relation to that cancelled order.

6. Product Descriptions and Information

Product descriptions, images, specifications, and other information on the website are provided as a general guide. Occasional errors or inaccuracies may occur.

We do not guarantee that every description or detail is complete or free from mistakes. Customers are encouraged to check that a product is suitable for their intended use before ordering. We cannot accept liability for any loss arising from reliance on product information or from inaccuracies in it.

7. Documents and Certifications

Some legal, commercial, or compliance documents may be available on request. However, not every document can always be provided.

It is the buyer’s responsibility to identify and request any documents they need (for example certificates of analysis, origin documents, or other compliance paperwork) before placing an order.

If a document required by the buyer cannot be supplied after the order has been placed, the buyer assumes responsibility for any resulting consequences. We cannot accept liability for losses or claims arising from the unavailability of a document.

8. Contact Form

  • Purpose: The contact form is provided for inquiries and communications with us.
  • Accuracy of Information: You agree to provide accurate and complete information when using the contact form.
  • Consent to Contact: By submitting the contact form, you consent to us contacting you via the provided contact details.

9. Intellectual Property Rights

  • Ownership: All content on the website, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by intellectual property laws.
  • License: We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal, informational, or business purposes.
  • Restrictions: You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.

10. Prohibited Activities

You agree not to:

  • Use the website for any unlawful purpose.
  • Upload or transmit viruses or malicious code.
  • Attempt to gain unauthorized access to our systems.
  • Engage in any activity that interferes with or disrupts the website.
  • Use any automated means to access the website without our permission.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not endorse or assume responsibility for any third-party content or practices. Accessing third-party links is at your own risk.

12. Disclaimer of Warranties

The website, its content, and all products are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied (including, without limitation, warranties of merchantability, fitness for a particular purpose, or non-infringement).

We do not warrant that the website will be uninterrupted, secure, or free from errors or viruses, or that product descriptions or other information will be accurate or complete.

13. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunities, arising out of or in connection with:

  • your use of (or inability to use) the website,
  • any order or cancelled order,
  • any product description or information,
  • the unavailability of any document, or
  • any other matter relating to these Terms or our products,

even if we have been advised of the possibility of such damages.

Our total liability for any claim arising out of or relating to these Terms or any order shall not exceed the amount you actually paid us for the specific order giving rise to the claim.

14. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of your violation of these Terms, your use of the website, or any order you place.

15. Privacy Policy

Your use of the website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

16. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the website or placement of orders after any changes signifies your acceptance of the new Terms.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of Belgium, without regard to its conflict of law provisions.

18. Dispute Resolution

Any disputes arising out of or relating to these Terms shall first be attempted to be resolved through negotiations in good faith. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts of Liège, Belgium.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

20. Entire Agreement

These Terms constitute the entire agreement between you and us regarding the use of the website and any orders and supersede any prior agreements.

21. Contact Information

If you have any questions or concerns about these Terms, contact us using the contact form.

By using our website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.