Return Policy
At Hojicha Wholesale, we take pride in the quality and freshness of our products. To ensure the safety of our supply chain and the satisfaction of our partners, please review our return guidelines below.
1. Eligibility Window
Returns are only valid within 30 days of the date you received your goods. Any requests made after this period will not be accepted.
2. Condition of Goods
To maintain food safety standards, we enforce strict requirements for returned items:
- Sealed Packaging: Any package that has been opened or tampered with cannot be returned.
- Proper Storage: Goods must have been stored in a cool, dry environment away from direct sunlight. If there is evidence of improper storage (e.g., moisture damage, heat exposure), the return will be voided.
3. Product Anomalies & Damaged Goods
In the rare event of a product anomaly or quality issue, please follow these steps:
- Immediate Notification: You must alert Hojicha Wholesale immediately upon discovery.
- Required Documentation: Email us with a detailed description of the issue and photo proof of the anomaly.
- Verification: Once we receive your email and photos, our team will review the claim to authorize the return.
4. Refunds & Costs
- Product Refund: Valid returns will receive a 100% refund of the purchase price.
- Transportation Costs: Please note that shipping and transportation costs are non-refundable. The customer is responsible for the cost of returning the items to our warehouse.
How to Start a Return
If your order meets the criteria above, please email our support team with your order number and the necessary photo documentation.
